Free tool
Refund Assistant
Generate your refund request with certified delay data
1. Travel details
Enter the train number and date to fetch delay data
How to submit your request
1
Copy the generated text by clicking the 'Copy text' button
2
Go to trenitalia.com > Personal area > Complaints and compensation
3
Paste the text in the message field and submit the request
4
Alternatively, send via certified email to: rimborsi@trenitalia.it