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Free tool

Refund Assistant

Generate your refund request with certified delay data

1. Travel details
Enter the train number and date to fetch delay data

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Trip cancelled or delayed? Compare the next available trains

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How to submit your request

1

Copy the generated text by clicking the 'Copy text' button

2

Go to trenitalia.com > Personal area > Complaints and compensation

3

Paste the text in the message field and submit the request

4

Alternatively, send via certified email to: rimborsi@trenitalia.it

Read the complete guide

When you're entitled, amounts, deadlines and procedures