Trenitalia and Frecciarossa delay refund: how much you get

What you are owed, by train type

The delay counts at the arrival station of your ticket. Percentages apply to the ticket price.

• The Frecce bonus (30-59 minutes) is a voucher for a new ticket within 12 months, not money.
• Compensation under 4 euros is not paid: at 25% you need a ticket of at least 16 euros, at 50% at least 8 euros.
• Regional trains (single and mixed global tickets): the 25% for 60 to 119 minutes applies only if the ticket costs at least 16 euros, the 50% from 120 minutes only if it costs at least 8 euros. There is no refund of the whole ticket for delay. Other cases and fares: full Trenitalia refund guide.

The calculation uses the published rules (sources at the bottom) and depends only on the three values you type.

How to claim

1. Keep your ticket, the train number and the date. To check the delay you can use our refund assistant.
2. Frecce and Intercity with a ticketless booking: web form or the "Richiedi Indennizzo" function on the Trenitalia site, app (not for Carnet, season tickets and Passes), Smart Refund or call center.
3. Any ticket, paper included: ticket office or agency, or by post to Trenitalia S.p.A., Ufficio Reclami e Rimborsi, Piazza della Croce Rossa 1, 00161 Rome.
4. Regional trains without automatic compensation: web or paper form, sent to the Regional or Provincial Directorate for the destination, with the original validated ticket.
5. Claim within 1 year of the journey.

It is not always due: for example if you knew about the delay before buying the ticket, or the delay is your own doing. Trenitalia's conditions and the Regulation prevail.

Frequently asked questions

How many minutes of delay give a train refund?

From 60 minutes of delay on arrival: 25% of the ticket price from 60 to 119 minutes, 50% from 120 minutes. On Frecce trains, from 30 to 59 minutes Trenitalia gives a 25% bonus to spend on a new ticket.

How much do I get if a Frecciarossa arrives 90 minutes late?

25% of the ticket price. On an 80 euro ticket that is 20 euros. You must ask Trenitalia: on Frecce trains compensation is not automatic.

Under what amount is compensation not paid?

Compensation under 4 euros is not paid. At 25% that means tickets under 16 euros, at 50% tickets under 8 euros.

How long do I have to claim?

1 year from the date of travel, for any ticket, paper included. The Italian Trenitalia site gives no payment deadline.

How much do I get on a regional train?

25% for a delay of 60 to 119 minutes if the ticket costs at least 16 euros, and 50% from 120 minutes if it costs at least 8 euros. It applies to single tickets and mixed global tickets. There is no refund of the whole ticket for delay.

Is regional train compensation automatic?

Only in part. Since 1 January 2025 it is automatic for the Biglietto Digitale Regionale paid by card, when the whole journey is run by Trenitalia. In other cases you must claim.