Your rights in case of delay
EU Regulation 1371/2007 protects rail passengers. If your train arrives with a significant delay, you're entitled to a partial refund.
Trenitalia refund table
Frecce (Frecciarossa, Frecciargento, Frecciabianca)
- 30-59 minute delay: 25% of ticket price (bonus)
- 60-119 minute delay: 25% of ticket price
- 120+ minute delay: 50% of ticket price
Intercity and Intercity Notte
- 60-119 minute delay: 25% of ticket price
- 120+ minute delay: 50% of ticket price
Regional trains
- 60+ minute delay: Full refund (on request)
Italo refund table
- 60-119 minute delay: 25% of ticket price (Italo credit)
- 120+ minute delay: 50% of ticket price (Italo credit)
- 180+ minute delay: 100% of ticket price
How to claim Trenitalia refund
1. Online: Log into trenitalia.com personal area
2. Trenitalia App: "My trips" section > select journey > Request compensation
3. Ticket office: Present your ticket within 12 months of travel
4. Paper form: Fill out the form available at the station
Timeframe: Request must be made within 12 months. Refund issued within 30 days.
How to claim Italo refund
1. Online: Log into italotreno.it > Reserved area > My trips
2. Italo Treno App: Trips section > Request refund
3. Call center: 892020 (paid service)
Timeframe: Request within 12 months. Credit issued within 30 days.
What to do if your train is cancelled
In case of cancellation you're entitled to:
- Full refund: of unused ticket
- Re-routing: on another train at no extra cost
- Assistance: meals and refreshments if wait exceeds 60 minutes
- Accommodation: if journey cannot be completed the same day
How to document the delay
To facilitate your refund claim:
1. Keep your ticket (paper or electronic)
2. Photograph displays showing the delay
3. Note the actual arrival time
4. Use Treniamo to verify and document delays in real-time
Monitor delays with Treniamo
On Treniamo you can:
- Check the **real-time status** of your train
- View **punctuality statistics** for your route
- Receive delay updates
Special cases
Season ticket
Refunds for delays on season tickets follow specific rules. Contact customer service.
Discounted ticket
Refund is calculated on the price actually paid.
Strike delay
In case of scheduled strikes, refunds are always guaranteed. Check procedures on the carrier's website.